Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping.
If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail. If the item(s) for your order becomes available for shipping within 9 days, we will process the charges and submit the order for shipment.
Verification of inventory can take longer than usual as our USA-based suppliers struggle with erratic product levels during the pandemic. Thanks for your patience.
Once you submit your order, we will process it right away. If an order needs to be cancelled due to: Change of Mind, Purchased by Mistake, Wrong Color or Size, the cancellation request needs to be done on the same day, or within 5 hours after the order was placed. Failure to request the cancellation on the same day or within 5 hours after the order was placed, will incur a cancellation fee of 5%.
*** Strictly NO CANCELLATION once the order is shipped. ***
Refused or Failed Deliveries
Per our shipping policy, shipping fees are non-refundable. If customer refuses any shipments or is unavailable to receive the order for any reason other than damages, customer will be held responsible for the delivery shipping costs that we incurred, plus the cost of returning the package to us and a 20% restocking fee
Upon receiving your order we will verify the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at firstname.lastname@example.org
Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam. And we do not deliver to FPO, APO, and PO Box addresses.
Free shipping over $99 applies only to orders shipped within the contiguous states. Free shipping offer does NOT apply to bulk products, other multiple heavy items or items that are packed in huge packages . Please call us or send an email to email@example.com with the product name, quantity and the address for us to provide a quote of the Shipping Fee.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf. We will replace or refund all orders with issues, reported within 14 days of delivery.
Damaged items/orders reported after 14 days of delivery are no longer eligible for refund or replacement. It is the customer's responsibility to inspect the item upon receiving it, for any damages.
We understand that purchasing any kind of furniture can be a large investment and we want to make your decision as easy as possible. Please be assured that customer satisfaction is our top priority. If you are not 100% satisfied with your purchase for any reason, you can return or exchange the item within 14 days of delivery subject to manufacturer approval.
Returned items must be new and in unused condition. To return items for an exchange or refund you must contact us via email or phone within 14 days of receipt of delivery for an RMA (Return Merchandise Authorization).
All returns are subject to round trip shipping charges since we offer free shipping only as a condition of sale. We also charge a restocking fee of 20% for the returned item.
** Return Shipping Cost is the customer's responsibility. In cases that the customer requests for the Return Shipping Label, the cost will be deducted to the total refund amount, together with the 20% restocking fee **
** Please note that for all orders, the Shipping Fee is not refundable **
Returns are only accepted in their original packaging and in the exact same condition as received. If the item doesn't meet the required condition, as mentioned above, it is no longer eligible for return or refund. Custom order products such as items where upholstery fabrics can be selected as well as clearance items that have been discontinued are non-refundable and may not be returned.
All Dream Line furniture purchases are final due to their custom build on demand manufacturing. We are confident you will absolutely love the Dream Line but cannot accept any returns. All sales are Final and not eligible for the 14-day return policy.
All measurements and dimensions are provided in the item descriptions. Please be sure to measure the area, as well as doorways, hallways, and stairwells to ensure the items ordered will fit in your designated area. UNQ Furniture will not be responsible for shipping costs on items that are too large for your space. Items damaged in transit will be restored to first quality condition or replaced in accordance with our shipping policy and are not eligible for a refund.
Every effort is made to provide high quality, accurate images to assist you in selecting your furniture. However, images may vary in color depending on a number of factors including but not limited to individual computer monitor color settings, photography, lighting, and natural variations. Therefore the item you receive may not be an exact match to what you see on your computer screen. Sometimes measurements in furniture size are rounded off and thus may vary slightly from the description. If you require precise dimensions or colors, please contact us by phone or email for further assistance. Please note: UNQ Furniture is not responsible for color variations or measurements that are slightly off (three inches or less). All returns will be subject to our return policy and all applicable fees.
UNQ Furniture reserves the right to cancel any order for any reason, including for no reason at all. Customers will be notified via email if their order has been canceled.